Delete Your ChargeTrack Account

Request removal of your personal data from ChargeTrack. Your account will be deleted and you will no longer be able to sign in.

What happens when your account is deleted

We remove all personal information tied to your account — including your email, username, password, garage, friends, and profile settings — so you can no longer be identified in ChargeTrack.

To preserve overall charging statistics and map activity, we keep a non-identifying record of your past check-ins and trips. That activity is reassigned to an internal anonymous system account and can no longer be linked back to you.

How to request account deletion

To delete your ChargeTrack account, follow these steps:

  1. Go to our contact page.
  2. Send a message with the subject Account Deletion Request.
  3. Include the email address and username tied to your ChargeTrack account.
  4. We will verify the request, delete your account, and anonymize any retained activity within 30 days.

For security, deletion requests must come from the email address registered to your ChargeTrack account, or include enough information for us to verify ownership.

Personal data that will be deleted

When your account is deleted, we permanently remove:

  • Account information (email, username, password, public display name)
  • Garage and vehicle associations linked to your account
  • Friend connections and pending friend requests
  • Charger submissions you created
  • Password reset tokens and active login sessions
  • Your ability to sign in or recover the account

Activity we keep in anonymized form

The following data may be retained after deletion, but only in a form that cannot identify you:

  • Check-in records — which supercharger was visited, when the check-in occurred, and whether proximity was verified
  • Trip records — start/end chargers and trip timing

When this data is retained, we:

  • Reassign it to an internal anonymous system account (not linked to any real user)
  • Remove vehicle/VIN links from that activity
  • Replace exact check-in GPS coordinates with the associated supercharger location
  • Remove public visibility so it no longer appears as your personal activity

After this process, the retained records are used only for aggregate statistics and map activity — not to identify individual users.

Other data that may be kept

  • Support or deletion-request messages needed to process your request, retained only as long as necessary to complete deletion.
  • Anonymized or aggregated statistics that cannot be used to identify you (for example, total check-in counts across all users).
  • Information we are required to retain by law, such as limited security records, for up to 90 days where applicable.

Need help?

If you have questions about account deletion or your data, contact us through the contact page or review our privacy policy.

Request account deletion